General questions about UHIP and the additional health and dental insurance? Please watch video 1, video 2, and the presentation.

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Am I covered? Explore the University Health Insurance Plan (UHIP)
I am not in Canada, can I be reimbursed for my UHIP fees?

During the COVID-19 pandemic, as an exception to the general rule, students who are outside of Canada during the fall 2020 term and will not be present in Canada from September 1st to December 31st, 2020 will be able to apply for an exemption of UHIP coverage. In October all students will receive an email with a UHIP exemption form to be filled out to request the UHIP reimbursement.

Why haven’t I received my UHIP coverage card?

Only the students who have paid their UHIP fees in full will receive the UHIP card sent by email, as a pdf, directly to the student’s uOttawa email account, by Sun Life. Please note that it takes 10 business days, after the university receives the UHIP payment, to receive the UHIP card by email.

Please note: since uOttawa has extended the due date to pay the fees to Oct. 2nd, students can make an appointment at the uOttawa Health Clinic and all they need to do is present their student card and a copy of their uOttawa statement of account that shows the UHIP charge on it. These special measures are good until Oct. 15th.

How do I add my spouse and children to my UHIP account?

In order to add dependants to the UHIP account, students need to send an email (with the title: Add dependants) to uointl@uottawa.ca with a copy of the dependants’ passport page that includes name, gender, and date of birth as well as the page with the entry stamp to Canada. Please note that it is mandatory to add spouse and children to the UHIP account within the first 30 days of their arrival in Canada; otherwise, there is a $500 late enrollment fee.

I need to see a doctor, what do I do?

If you have received your UHIP card – Please go to the uhip.ca website in order to find a clinic or a doctor. By accessing the Sun Life Preferred Provider Network , you’ll find a health care provider close to you that recognizes the UHIP plan as valid health insurance coverage.

Please note: since uOttawa has extended the due date to pay the fees to Oct. 2nd, students can make an appointment at the uOttawa Health Clinic and all they need to do is present their student card and a copy of their uOttawa statement of account that shows the UHIP charge on it. These special measures are good until Oct. 15th .

If you have not received your UHIP card yet – Usually students can see a health care provider without their UHIP card and pay for the consultation. Afterwards, once they receive their UHIP cards, they can submit a Claim form to Sun Life to request a refund.

I have been admitted to a hospital, what do I do?

Please communicate with the International Office (uointl@uottawa.ca) and with Sun Life (case.mgmt@sunlife.com) within the first 48 hours.

Why did I receive a bill to pay when I went to the hospital and presented my UHIP card?

It is normal to have additional fees that are not covered by UHIP when you go to the emergency room and/or submit a claim form for reimbursement. Sun Life refunds at 125% of the OHIP Schedule of Benefits and fees. If a doctor charges more than UHIP refunds, the student will be responsible for paying the difference.

Who do I contact when I have questions about UHIP?

1: Questions for the International Office (to be sent to uointl@uottawa.ca):

  1. Eligibility questions

  2. Enrolling your dependants

  3. Changing your coverage

  4. UHIP premium questions

  5. Applying for a refund of premiums

  6. To update your name, date of birth, email or address

  7. Confirmation of UHIP coverage letter

2: Questions for Sun Life (to be sent to case.mgmt@sunlife.com or by Toll-Free phone 1-866-500-8447: Monday to Friday 8:00am to 8:00pm ET) 

  1. Information about what is covered under UHIP

  2. How to submit a claim

  3. Information about your UHIP claim

  4. If you need help with registering for mysunlife.ca

  5. If you are having trouble accessing mysunlife.ca

  6. How to print your coverage card on mysunlife.ca

Who do I contact when I have questions in regards to the Additional Health and Dental insurance?

1: Undergraduate students: University of Ottawa Students’ Union (Studentcare)

2: Graduate students: GSAED

I have OHIP, RAMQ or other provincial health card. How can I have my UHIP fees removed?

Please send an email to uointl@uottawa.ca with the title: I have provincial health coverage, please remove UHIP, and add a copy of your provincial health card. The removal of the UHIP coverage and fees will take about 10 to 15 business days. Please note that no reimbursement will be made for previous or current terms. Exemption will only start with the start on the following term.

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