International Student Success Centre

International Student Success Centre mentors

International Office, Tabaret Hall,room M390

What we offer

The International Student Success Centre offers a variety of useful services to all international and exchange students registered at the University of Ottawa. As student mentors we are available to answer your questions regarding:

  • Canadian culture
  • Academic life
  • Learning strategies
  • Challenges you could face during your university career

Come visit us at the International Student Success Centre located in the International Office   in Tabaret Hall, room M390 . It will be our pleasure to meet you!

How to use our services

To meet one of our international mentors, you may go directly to the International Student Success Centre during its hours of operation or you may also make an appointment by contacting us by email.

Hours of operation

Fall and Winter semesters

  • Monday to Friday: 9 a.m. - 4:30 p.m.*

Spring and Summer semesters

  • Monday to Friday: 9 a.m. - 3:30 p.m.

Exam Period

  • By appointment only for the exam period as the international mentors are also writing exams.   

For more information, verify the Important academic dates and deadlines

International Mentors (Academic year 2016-2017)

Student Services

Many activities and resources are available right here on campus. Please visit the Students page for more uOttawa services.

International Student Success Centre (ISSC)

What we offer

The ISSC offers a variety of useful and free services to all international and exchange students registered at the University of Ottawa. Student mentors are available to answer your questions regarding:

  • Canadian culture
  • Academic life
  • Learning strategies
  • Other challenges you might face during your university career

For more information please visit the International Student Success Centre web page or contact a student mentor by email.

Student Associations

The Student Federation of the University of Ottawa (SFUO) is an excellent resource for undergraduate students who wish to obtain a list of student clubs and associations, work opportunities, and of upcoming university events.

The Graduate Students Association (GSAED) is geared specifically towards guiding and informing graduate students on campus.

Student Academic Success Service

  • Student Mentoring
  • Academic Writing Help Centre (AWHC)
    • Their goal is to help students develop strategies and writing skills that will enable them to:
    • Understand the requirements of academic writing
    • Develop their argumentation skills
    • Expand their critical thinking abilities
    • Master the written language of their choice
  • Access Service
    • If you have a learning disability or any other functional limitation (cognitive, psychological, psychiatric, medical, physical or sensory), book an appointment with one of our Learning Specialists to develop and implement a learning plan to support the full actualization of your student potential.
  • Counselling and Coaching Service
    • Our counsellors and coaches guide you when you have to overcome personal challenges and help you bring your personal and professional objectives into focus to keep you at your best throughout your studies.
  • Career Services
    • SASS - Careers offers various services and resources in career development to enable you to recognize and enhance the employability skills you need in today's world of work.
  • Aboriginal Resource Centre
    • The Aboriginal Resource Centre (ARC) works closely with all university faculties to develop initiatives that support and benefit Aboriginal students. We are committed to helping First Nations, Inuit and Métis students by providing services that support your classroom, career and personal needs in a manner consistent with Aboriginal culture and values.
  • Office for the Prevention of Discrimination and Harassment
    • Our responsibilities involve the following:
      • To receive informal and formal harassment and discrimination complaints initiated by students at the University of Ottawa
      • To attempt to resolve harassment and discrimination situations through mediation or by other means of resolution
      • To offer guidance to all parties involved in the resolution of harassment and discrimination complaints
      • To develop, coordinate and facilitate education and awareness programs on issues of harassment and discrimination in relation to students of the University of Ottawa

Health Services

International students may consult any family doctor in Ontario, but are encouraged to make use of the University of Ottawa Health Services Clinic located at 100 Marie Curie, Suite 300, Third Floor, telephone 613-564-3950. Staff is familiar with the needs of international students, and will bill the plan administrator directly for all eligible UHIP expenses. Health Services Clinic staff includes full-time physicians and nurses; laboratory, x-ray, physiotherapy and pharmacy service are offered. Nutrition, stress and dietary counselling are also available. Specialized services include clinics for allergies, sport injuries and gynaecology.

The University also has its own Campus Pharmacy located on the main floor of the same building as the Health Clinic at 100 Marie Curie, telephone 613-563-4000.

Remember: The University Health Insurance Plan (UHIP) is compulsory and a condition of registration in your program. It is the responsibility of all students to ensure that they meet any outstanding conditions in order to maintain their admission to the University, including subscribing to the mandatory UHIP and paying the total amount of the subscription. For more information please visit the UHIP website or contact a uOttawa UHIP representative by email.

Sexual violence: support and prevention

teal ribbon - support and prevention, sexual violence

The new Sexual Violence: Support and Prevention website has resources for survivors of sexual violence as well as information for bystanders and others on how they can make a difference.

Do you need help?

To reach Protection Services,  call 613-562-5499 or, in an emergency, 613-562-5411, or 911 to reach the police.


InfoService is for all registered students who need registrar-related services.

  • Information on tuition fees
  • uOttawa Card
  • Transcripts
  • Confirmation of studies
  • Degree confirmations
  • Copies of diplomas
  • Tickets for convocation
  • Registration for special student

Many of their services are available online via DocuNet through your InfoWeb account on uoZone.

Back to top